of retailers have implemented,
or are planning to implement a
common platform for store,
mobile and Web commerce

Point of Sale

70%

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Thwart hackers and protect data

Payments

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Enabled by the right technology and processes

Unified Commerce

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of retailers plan to identify
customers when they walk
in the store, within the
next 5 years

CRM

75%

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Retailers report a 550% increase in the use of
social media for merchandise planning

Merchandising

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of retailers are transforming
their supply chain to enable
real-time retailing

Supply Chain

93%

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