of Retailers Utilizing Social Media for Customer
Engagement Indicate their Methods Need Improvement.

SPECIAL REPORT: Social Media

81%

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Within 3 years, 57% of retailers
plan to offer a shared cart across
channels to enable customers to
start anywhere and finish anywhere

2016 Customer Experience/Unified Commerce Survey

57%

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of retailers indicate that payment security is a top
priority, but only 22% have implemented EMV

SPECIAL REPORT: Payment Security

38%

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of Retailers Indicate Unified Commerce
is their Top Priority for 2016

2016 POS/Customer Engagement Survey Results

85%

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The future store will be an omni-channel theatre
blending the physical sensory experience
with the convenience of digital

The Future Store Manifesto

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of Retailers Plan to Implement
a Unified Commerce Platform
within 5 Years

2015 E-Commerce Survey Results

78%

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of Retailers Plan to Upgrade
or Replace their Merchandise
Planning Systems within two years

Merchandise Planning

63%

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Retail experts with retail backgrounds

We are an independent retail consulting firm helping retailers identify and solve their business and technology challenges. Our consulting services are focused exclusively on the retail industry and include: IT strategy, vendor selection, business process alignment, training, project leadership, quality assurance and solutions implementation. We help retailers create successful omni-channel / unified commerce strategies to provide a seamless customer experience.

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