BRP Retail Insights Blog

Features insights from Boston Retail Partners’ executives and consultants on retail trends, technology, best practices, case studies and news

BRP RETAIL INSIGHTS BLOG

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VIDEO: The Future Store - Real-time Retail Changes Everything

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The future store must encompass both worlds – the sensory experience of the physical store combined with the personalization and convenience of online shopping. hear Ken Morris, Principal, Boston Retail Partners & Eric Olafson, SVP Store Solutions, Demandware, discuss how the store has changed and will continue to change.
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Houston, We have a Problem! – 2016 POS Survey Identifies Issues with Retail’s Faux Omni-Channel

Retailers recognize the need to create a holistic customer experience that transcends channels, but most attempts are falling short. According to the 2016 POS/Customer Engagement Survey, 85% of the respondents indicate that unified commerce is their top priority. Many retailers have taken the “just get something done” approach to deliver a seamless customer experience that transcends channels. The unfortunate result of this quick fix approach is a “faux” omni-channel model that doesn’t execute as promised and has the risk of disappointing customers.
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Mobile is the Future of Retail, but with this Success comes Risks

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According to a new special report by Boston Retail Partners, new or upgraded mobile apps and websites are top commerce priorities for retailers. Retailers need to address security risks as they prepare for the anticipated shift of fraud from stores to e-commerce and mobile commerce sites.
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Why are 63% of retailers upgrading their merchandise planning systems within 2 years?

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Current retail planning systems are out-of-date and don’t effectively address today’s requirements for an omni-channel planning environment, according to Boston Retail Partners’ 2015 Merchandise Planning Benchmark Survey. Many retailers are using planning applications designed for old retail business models with a large percentage of these systems installed in the late 1990s or early 2000s.
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