BRP Retail Insights Blog

Features insights from Boston Retail Partners’ executives and consultants on retail trends, technology, best practices, case studies and news

BRP RETAIL INSIGHTS BLOG

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Life After EMV – No Rest for the Weary

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For many retailers, getting to EMV was a long and arduous task. Delays in certifications, long lead times for new payment terminals, and high competition for valuable software, payment terminal and banking resources meant 6 month projects often turned into 12 and 18 month projects. So if you are a retailer who has successfully implemented EMV, congratulations! But where do you go from here?
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How can retailers mitigate the risk of the rise in online fraud?

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With online fraud on the rise, retailers are making it a high priority. Unfortunately, retailers already have a full plate of payment security initiatives, especially those that haven’t implemented EMV yet. Fraudsters are savvy and retailers need to stay one step ahead by implementing comprehensive security strategies.
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VIDEO: Tokenization and Encryption are Key Components of Payment Security

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According to the 2016 POS/Customer Engagement Survey, only 22% of retailers support EMV transactions. Why has the adoption of EMV been so slow? Many retailers have focused their attention on tokenization and encryption to help prevent payment card breaches, which can cost a retailer far more than the chargebacks as a result of not deploying EMV.
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How do we get from faux omni-channel to unified commerce? - RetailTechCon 2016 Workshop Recap

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Boston Retail Partners conducted the “How do we get from faux omni-channel to unified commerce? ” workshop at RetailTechCon in Orlando on March 31, 2016. The workshop brought together leading retailers for a discussion on how retailers can fix the problems associated with "faux" omni-channel and achieve a unified commerce environment.
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VIDEO: Moving from Faux Omni-channel to Unified Commerce

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According to the 2016 POS/Customer Engagement Survey, many retailers have taken the “just get something done” approach over the last few years to attempt to deliver a cross-channel/unified commerce experience.
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Unified Commerce is the Goal, but “Faux” Omni-channel is the Reality!

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According to a new special report from BRP, retailers recognize the need for a holistic customer experience that transcends channels, but most attempts are falling short. Many retailers have taken the “just get something done” approach over the last few years to attempt to deliver a cross-channel customer experience.
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Retailers have a Renewed Focus on Customer Service

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As the ability to shop for virtually any item, at any time, in any place becomes mainstream, what will differentiate retailers and keep them successful if they’re not competing on price and product? Customer service!
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What are the Best Location-based Services Technologies to Enhance the Shopping Experience?

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Within the last few years, a plethora of new location-based services (LBS) have been created for retail applications, however, selecting the right technology for retail applications can be an overwhelming task. To help retailers navigate the sea of options, BRP published this white paper: Cracking the Code – Deciphering Retail Location-Based Services Technology.
Video - Payment Security is a Top Priority
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VIDEO: Payment Security is Still a Top Priority for 2016

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Payment security continues to be one of retailers' top three priorities, as many retailer have not implemented EMV yet. Watch this video blog post to hear Perry Kramer, Vice President and Practice Lead, Boston Retail Partners, explain why payment security is still a top priority for retailers in 2016.

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