We specialize in helping you define and implement the customer experience that is right for your customers and brand.

Expertise

Leveraging our retail expertise and proven methodologies, we develop strategy and implementation approaches that are based on the individual retailer’s environment and objectives.  We have helped hundreds of leading retailers improve their technology and processes to improve their operations and enhance the customer experience.

Our team of consultants all have rich retail experience and are passionate about our clients success. Our practice areas include all of the key customer and product areas below. If you have a retail problem, we have the retail expertise to help you solve the problem.

Customer

Point of Sale

We’ll help you evaluate, develop and be the system integrator for all your store systems.

Payment Security

We help you develop and implement a best practice payment security strategy.

E-Commerce

We help you develop and implement a best practice e-commerce strategy.

Mobile

We help you develop and execute a mobile strategy to deliver a world-class mobile experience for your customers.

Customer Engagement

We help you provide your customers a seamless experience anywhere and anytime they choose to shop.

CRM/Loyalty

We design and implement strategies to help understand and satisfy your customers.

Product

Merchandising

We help you plan your product offerings and adjust to challenging market conditions.

Order Management

We help you ensure your order management system supports a seamless shopping experience.

Supply Chain

We’ll help you efficiently plan, forecast and move merchandise through the product lifecycle.

Enterprise

Networks

We help you design, build and manage networks optimized to drive anytime, anywhere customer experiences.

IT Strategy/ Execution

From planning through systems integration, we know what makes retail run smoothly and efficiently.

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