percent more retailers are evolving to a single order management system to support all channels in the next 3 years
Find out why and how…
Eastern Mountain Sports is an outdoor gear and apparel retailer in the New England area. It has 68 stores, as well as 11 schools, offering classes in rock climbing, kayaking, and other outdoor sports. BRP was tasked with conducting a Retail Omni-Channel Strategy Assessment, in which the current business processes were examined to identify opportunities in organization, procedure, and technology. BRP developed an implementation roadmap for a one to three year timeframe, and validated it to include a migration plan for the implementation. BRP assisted EMS in selecting an Omni-Channel solution and implemented a comprehensive set of web, mobile and in-store solutions. Ultimately, Eastern Mountain Sports was left with a more seamless approach to the consumer experience, using a strategy that utilized social media and customer intimacy to improve sales.
Founded in 1818, Brooks Brothers is the oldest men’s clothing chain in the United States. The chain operates hundreds of stores in the United States, as well as across the globe. Brooks Brothers’ objective was to develop an Omni-Channel Strategy and implement a Global Omni-Channel platform including store, mobile and web with the solution adaptable worldwide to provide standard and consistent tools and processes. BRP was asked to lead the Brooks Brothers Group team in assisting in the Strategy, Selection and Implementation of a comprehensive Global In-Store Systems component for the UK and Europe. The solution had to be able to meet all key business needs while utilizing new mobile technologies and position the infrastructure for the addition of the North American and Asia-Pacific markets.
“The BRP team has created an impact on this organization that is lasting and powerful. As you know, consulting engagements do not always produce the anticipated outcome, and it is rare that they surpass your expectations … this is one of those times.”
“Thank you to the entire BRP team on behalf of all of us. We appreciate your diligence. We recognize we added scope to your normal process with our team approach. We did well so far and look forward to leveraging the work you’ve facilitated for us.”